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COVID-19 Protocols for In-Person Sessions

Jess McMahon Counselling & Consulting has taken steps to try to reduce the possibility of COVID-19 transmission within the office. These steps include: 


Practicing physical distancing 

Requesting that clients arrive no earlier than 5 minutes before their scheduled session

Disinfecting high touch areas

Providing clients with hand sanitizer 

Providing clients with a mask to wear during sessions if desired

Asking clients if they would prefer that their counsellor wear a mask during sessions

Requiring clients to change appointments to a phone or video session, or reschedule if they are experiencing symptoms of COVID-19 

Utilizing contactless payment

Requesting that all clients complete a COVID-19 Screening Assessment at least two hours before each in-person session

If you are experiencing symptoms of COVID-19, please email your counsellor at to request that your appointment be changed from an in person session to a video or phone session. When in doubt, please stay home and take advantage of video or phone sessions so we can keep vulnerable members of our community safe.


If I am experiencing any COVID-19 symptoms I will notify you as soon as possible to change or reschedule your appointment.


Changing from in-person to phone or video sessions may prove to be common throughout the cold and flu season. I appreciate your patience and understanding as we navigate through these unprecedented times.

jess mcmahon therapist
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